Terms & Conditions

In agreeing to these terms and conditions, you confirm that you are the legal owner/loaner of the animal referred for treatment and can confirm that all information provided is correct to the best of your knowledge.

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• All animals being treating for injury of dysfunction by Herriot Veterinary Physiotherapy require a signed and dated veterinary consent prior to treatment, either obtained by the owner or the physiotherapist.

• Payment must be made before or at the time of treatment. Cash and card payments are accepted.

• Cancellations should be made as early as possible. Cancellations within 48 hours of the appointment time will incur 50% of the treatment charge, and those within 24 hours of the appointment time will incur the full treatment charge.

• Herriot Veterinary Physiotherapy reserves the right to refuse treatment to any animal and may wish to refer you back to your vet where necessary.

• We are bound by the Animal Welfare Act 2006 to raise significant welfare concerns with appropriate authorities.

• Any animals infected by contagious diseases must rearrange their appointment at least 24 hours before original appointment time, in which case you will not be charged a cancellation fee. Animals must be symptom free for a minimum of 48 hours before an appointment. Herriot Veterinary Physiotherapy must be informed immediately if an animal displays symptoms of an infectious disease within the 48 hours following treatment.

• Owners must cancel appointments immediately if they develop any symptoms of COVID-19. No charge will be incurred for this and appointments will be rearranged.

• Owners must inform Herriot Veterinary Physiotherapy if their animal's condition worsens at any point during or after the appointment treatment, or if the vet advises against physiotherapy.