Book an Appointment

In agreeing to these terms and conditions, you confirm that you are the legal owner/loaner of the animal referred for treatment and can confirm that all information provided is correct to the best of your knowledge.

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• All animals being treating for injury of dysfunction by Herriot Veterinary Physiotherapy require a signed and dated veterinary consent prior to treatment, either obtained by the owner or the physiotherapist.

• Payment must be made before or at the time of treatment. Cash and card payments are accepted.

• Cancellations should be made as early as possible. Cancellations within 48 hours of the appointment time will incur 50% of the treatment charge, and those within 24 hours of the appointment time will incur the full treatment charge.

• Herriot Veterinary Physiotherapy reserves the right to refuse treatment to any animal and may wish to refer you back to your vet where necessary.

• We are bound by the Animal Welfare Act 2006 to raise significant welfare concerns with appropriate authorities.

• Any animals infected by contagious diseases must rearrange their appointment at least 24 hours before original appointment time, in which case you will not be charged a cancellation fee. Animals must be symptom free for a minimum of 48 hours before an appointment. Herriot Veterinary Physiotherapy must be informed immediately if an animal displays symptoms of an infectious disease within the 48 hours following treatment.

• Owners must cancel appointments immediately if they develop any symptoms of COVID-19. No charge will be incurred for this and appointments will be rearranged. 

• Owners must inform Herriot Veterinary Physiotherapy if their animal's condition worsens at any point during or after the appointment treatment, or if the vet advises against physiotherapy.

Herriot Veterinary Physiotherapy respects client privacy. Data will be handled in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR).

Data is collected by you filling in the 'Contact Us', ‘New Client’ and ‘Veterinary Consent’ links/forms found on our website, or through interpersonal or digital communication. Information provided may include, but is not limited to, your name, email address and telephone number. This information is required for judging animal requirements, contacting purposes and for forwarding treatment associated documents.  

Data will be stored for as long as is necessary or as required by our insurers (seven years), whichever comes first. Please be reassured that we take sufficient measures to protect your data against unauthorised access and misuse and will never release client data to other persons or organisations for marketing purposes, without client permission.

Herriot Veterinary Physiotherapy may view details of website traffic for marketing and analysis purposes but his does not identify individuals.  

Although we have taken precautions to ensure that files available for download on this site are genuine, we advise site users to obtain an anti-virus software or similar. Herriot Veterinary Physiotherapy accepts no responsibility for third party downloads or downloads provided by third party website.